Facebook is one of the most popular social networking sites on the internet. Millions of people use it to stay in touch with friends and family, share photos and videos, and learn about current events. But if you can’t log in, you’re out of luck. Until now, Facebook has been inaccessible if you couldn’t log in because your account was locked or suspended. That’s because Facebook uses two-factor authentication (2FA) to keep your account secure. 2FA is a security measure that requires you to enter both your username and password together when logging in. But starting today, Facebook is introducing a new way for people who can’t log in to access their accounts: by using a phone number or email address instead of a username and password. If you have an account that’s set up to use 2FA, you’ll be prompted to switch to this new method when you try to log in for the first time after July 1st. If you don’t have an account set up for 2FA or if you want to keep using your username and password, there’s still another way to access your Facebook account: by signing into Facebook from a computer using your web browser. This option is available even if your account has been locked or suspended because it doesn’t use 2FA. ..
A lot of the customer service work Meta-owned Facebook is doing is aimed at creators on the platform. However, the company did announce that the Facebook app has a customer service chat in testing that’ll be available to English-speaking users. The company wasn’t clear on exactly who will actually have access, though, so if you’ve been locked out of your account, you can give it a try.
“On the Facebook App specifically, we’ve also started testing live chat help for some English-speaking users globally, including creators, who’ve been locked out of their accounts,” said Meta in a blog post. “This first test focuses on those who cannot access their accounts due to unusual activity or whose accounts have been suspended due to a violation of Community Standards. This will be the first time Facebook has offered live help for people locked out of their accounts.”
Meta also announced that it’s improving comment moderation for content creators on the platform. “We’re adding more controls to help you manage the conversation around your content like blocking a user and new accounts they create, and improving how you hide unwanted comments on your posts,” said the company.
